Complaints

Satori is committed to providing clients with a niche, personalised investment service. We believe there is no room for error with other people’s money.

 

Please do not hesitate to contact us if you not satisfied with the service received from Satori. A complaint must be submitted to the Compliance Officer at the contact address set out below. Satori will acknowledge the complaint in writing and will inform the investor of the contact details of the persons involved in the resolution thereof.

 

First Floor, Building 4, 31A Impala Road, Chislehurston, Sandton, 2196 | Tel: 011 883 0441 | Fax: 086 552 5241 | Email: info@satori-im.co.za

 

If an investor is not satisfied with the response from Satori or if an investor has a complaint about the advice given by the Financial Advisor, he/she has the right to address his/her complaint in writing to the Ombud for Financial Services Providers at the address below.

 

The Ombud is legally empowered to investigate and adjudicate complaints in a procedurally fair, economical and expeditious manner.

 

PO Box 74571, Lynwood Ridge, 0040 | Tel: 012 470 9080 | Fax: 012 348 3447 | Email: info@faisombud.co.za

 

A copy of our internal complaints resolution procedure is available to investors on request.